Terms and Condition on Sale

Treezers Limited – Terms and Conditions on Sale

1. Introduction

1.1 Treezers Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and products.

1.2 By using our website or services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Orders

2.1 All orders placed through our website are subject to acceptance and availability.

2.2 We reserve the right to reject any order for any reason at any time before shipment, including, but not limited to, product availability, pricing errors, or shipping restrictions.

3. Pricing and Payment

3.1 All prices listed on our website are all in Ex Works Incoterm. The listed price does not include any local import taxes or duties. Customers are responsible for any additional fees incurred when the parcel enters their country

3.2 We accept payment via Stripe and Paypal.

3.3 Payment is processed at the time of purchase, and your order will be shipped after the payment has been confirmed.

4. Shipping and Delivery

4.1 We offer domestic and international shipping.

4.2 Shipping times and rates depend on your location and the method selected during checkout.

4.3 Shipping times and rates are based on your location and the shipping method chosen at checkout. Please note that delivery times are estimates and may vary due to customs processing when your order enters your country.”.

4.4 We do not accept P.O. Box address.

4.5 If delivery fails due to customer fault (e.g., incorrect address), and the order is not collected within the specified timeframe, we may arrange re-delivery at your expense.

5. Returns and Refunds

5.1 We accept returns for items within 7 days from the date of delivery. The item must be unused, in original packaging, and in resaleable condition.

5.2 Some products, such as sale promotion items, customized or perishable goods are non-returnable.

5.3 To initiate a return, please contact our customer service team by email to sales@treezers and mention about your order number, contact details and reason for return.

5.4 Buyer needs to bear the return shipping fee.

5.5 No price adjustments will be made after purchase, even if product prices change.

5.6 If customers overpay due to bank transfers, the excess amount will be credited to their account as points for future purchases.

5.7 If a refund is required due to administrative errors, a $5% of the order amount administrative fee will be charged.

5.8 Once payment is confirmed, orders cannot be canceled unless there is a delivery delay caused by the manufacturer. In such cases, customers may request a full refund.

6. Warranty and Limitation of Liability

6.1 If a product is found to have a manufacturing defect within three months of receipt (subject to the conditions below), customers are entitled to a 3-month parts replacement and repair warranty. This warranty covers parts replacement and repair but does not apply to certain products. Customers are required to bring the product to the store for inspection, and repairs or replacements will follow the guidelines set by the brand or distributor.

This warranty does not cover:
– Damage caused by accidents, improper use, or negligence.
– Accessories included with the product.
– Products without valid invoices, receipts, or unfilled warranty cards.
– Registered software products, devices with scratches or damage, registered products, or rooted devices..

7. Changes to Terms and Conditions

7.1 We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the revised date will be noted at the bottom.

7.2 Your continued use of our website after changes have been posted constitutes your acceptance of the new terms.

8. Warranty Terms

8.1 The warranty terms listed on the website or invoice are for quick reference only. The detailed warranty coverage for distributed products will be based on the manufacturer’s official information. We strive to provide accurate information, but we are not responsible for any losses caused by information errors.